1. Organization

The technical organization of the services has been carried out by DOSEVILLE.COM, a website dedicated to the offer of guided tours in the province of Andalusia, whose owner is Manuel Ramón Ternero Vega, with NIF .: 48981859R and address at Calle Corbones, 11 Marchena , Sevilla CP 41620 number. Telephone and Email contact +34 642 62 43 48 and info@doseville.com.
Our tourist service is subject to the provisions contained in various laws, among which is Law 16/1987 of July 30 on Land Transport Planning and its subsequent modifications, in Decree 168/1994 of May 30 of regulation of the travel agencies and the regulation 21/1995 of July 6 of combined trips and other provisions in force. When participants move in vehicles with more than 9 seats including driver, the applicable law is Decree 319/1990 of December 21, on the regulation of passenger transport by road through motor vehicles, Chapter IV and the service will be subcontracted with a carrier.
DOSEVILLE.COM offers excursions, active tourism activities and guided tours where transport is a complement to the main tourist guide activity and visit one or more destinations and the customer knows or must know at all times that his voucher corresponds to the payment for A general visit and not for a transport service between one or several destinations.
When hiring our services, the client must know that the activities carried out carry associated risks. DOSEVILLE.COM has all the corresponding and mandatory permits and insurance for Active Tourism professionals. By contracting our activities, the client accepts that he will not be able to demand extraordinary compensation to those included in our compulsory insurance produced in the course of the activities or as a consequence of any accident involving the circulation of private transport associated with our tourist activity.
If the client is during the development of the excursion, a reason for complaint or claim can immediately indicate it to the person in charge of the trip (guide, companion, group director, etc.). With this we will have the opportunity to correct at the moment the possible mistake made. Subsequent claims that have not been made at the time of the problem will not be accepted.
DOSEVILLE.COM reserves the right to suspend excursions if there are justified causes or the minimum number of participants is not reached - requiring a minimum of 2 people to guarantee a language. Being able to communicate to the interested party the day before the activity.
IMPORTANT for excursions to Tangier in Morocco and Gibraltar (United Kingdom): MANDATORY PASSPORT. Valid passport and / or visa is required on the day of travel.
You MUST confirm and obtain any visa requirement before the border crossing. All processing of any type of documentation is the complete and exclusive responsibility of the traveler. The company is not responsible for administrative processes.
For the reservation of the excursion the valid forms of payment are bank transfer and payment by card (debit or credit) through the DOSEVILLE.COM website. If you need another form of payment you can check our availability by writing to info@doseville.com

2. Conditions of use

The client must respect the safety regulations while carrying out the complementary private transport. You must remain seated while driving on the road; Do not attempt to access or descend from the vehicle while you are not completely stopped; do not smoke, eat or drink inside vehicles; respect the instructions of the guide or companion and / or driver, who are sufficiently empowered to introduce the modifications that advise or impose the circumstances; Do not transport animals on board. Any breach of the vehicle's security conditions and current road safety legislation will be the responsibility of the occupant if he causes such a breach.
The abandonment or separation of the group for reasons not attributable to the organization does not generate the right to compensation. The organizer is not responsible for delays, losses, accidents or damages of any kind occurring as a result of circumstances beyond its responsibility or outside its organizational scope. Registration for any of these excursions implies compliance and acceptance of these conditions. The organizer expressly expresses her resignation to submit to the transport arbitration courts for any matter arising from the existence of this contract, unless otherwise agreed.
The visits and excursions included in this program do not include any type of extra apart from those mentioned in the program. The price of the trip has been calculated based on exchange rates, guide fees, museum ticket prices and applicable taxes and fees on the date of program edition. Any variation in the price of the aforementioned elements may result in the revision of the final price, the modification being notified to the consumer who had already contracted the service, the latter may withdraw from the excursion, without any penalty or accept the modification of the contract. The published prices include the applicable VAT and both these and the schedules and itineraries can also be modified by force majeure or sufficient cause. The realization of these trips is conditioned to the existence of a minimum number of participants.
The prices listed by DOSEVILLE.COM; They are per person, unless another case is specified. Price rates are subject to change without notice, unless your reservation has already been confirmed. Prices do not include tips to guides, personal insurance policies, any object of a personal nature, nor does it include drinks or meals if they have not been previously listed in your reservation as “Included”.
DOSEVILLE.COM accepts the following credit and debit cards: Mastercard, Visa, American Express. There will be no charge in the payment process electronically. Payment of the requested service through the credit card or via telematics is required to make the reservation. No refund will be made once the excursion or service has begun.

Confirmation vouchers
You can receive a detailed confirmation voucher for each excursion and / or services contracted for presentation to the provider at the time of the start of the service or activity.
Possession of the bond that entitles the use of the service implies the participation of the client in this contract. The acceptance of the conditions of the same by the organizer is credited through its public offer and the presentation of these general conditions of the contract.
For security reasons, when you present the confirmation voucher to the supplier, you may be required to identify a document (ID or passport). It is due to identification reasons that help us prevent fraud.
We recommend that you hire a travel insurance policy before your departure. Because if you cancel your services or activities and / or change the dates of your visit, many policies will reimburse you for the cost of cancellation fees, as well as other additional expenses.

3. Presentation in the contracted service

For the purpose of the good functionality of the contracted service, we kindly ask you to present 10 minutes in advance of what appears on your voucher and / or ticket.
A minimum of 2 people of the same language is required for the visit to take place. The excursion can be canceled or run in a larger group if we do not get this condition.
Delays Punctually there may be delays due to traffic conditions, breakdowns, communication failures, delays of other customers or other circumstances of force majeure. The customer is entitled to full or partial reimbursement when the wait exceeds 60 minutes if he decides not to perform the contracted service.
Waivers and legal limits.
Under no circumstances will DOSEVILLE.COM or its agents, affiliates, service providers, distributors be responsible for the following losses or damages, in relation to the following cases (unless those losses or damages were foreseeable and demonstrably attributable to DOSEVILLE. COM): (a) loss of information; (b) loss of refunds or advances; (c) loss of business; (d) loss of opportunity; (e) bad faith or reputational damage; (f) loss suffered by third parties or (g) any indirect consequences or damages arising from misuse in relation to form and action.
DOSEVILLE.COM and its agents and suppliers in terms of procedures performed by hotels, excursions, transport or any service in connection with the itineraries will not be charged for damages, losses, losses, traffic accidents, delays or irregularities produced during the contracted services.
In addition, DOSEVILLE.COM and its agents and suppliers will not accept any legal responsibility due to illness, theft, labor disputes, machinery breakage, government restrictions, acts of war and / or terrorism, weather conditions, vehicle defects, or damage. related, not attributable to these causes mentioned beyond what is the professional service provided.
IMPORTANT for excursions to Tangier in Morocco and Gibraltar (United Kingdom): MANDATORY PASSPORT. Valid passport and / or visa is required on the day of travel.
You MUST confirm and obtain any visa requirement before the border crossing. All processing of any type of documentation is the complete and exclusive responsibility of the traveler. The company is not responsible for administrative processes.

4. Terms of use

DOSEVILLE.COM may change these terms and conditions at any time it deems appropriate, advancing these changes on the website. By contracting with DOSEVILLE.COM you are aware of the general rules and conditions of the company.

5. Cancellations and returns

To cancel a reservation you must send us an email to the address info@doseville.com as soon as possible.

The return policy upon request to cancel the reservation is as follows:

100% of the payment will be returned if the cancellation occurs more than 5 days in advance.

50% of the payment will be returned if the cancellation occurs between 5 days and 3 days in advance.

From 3 days or in case of not appearing, no refund will be made.

The method of return will be the same as the payment used to make the reservation, if it has been paid by card and the return of the payment is less than the amount, the refund will be made by a bank transfer of the stipulated amount.

In case you want to make a change in the private tour, you must send us an email to info@doseville.com and we will confirm the change as soon as possible. In the event that, for reasons beyond our organization, we must cancel the activity, we will make available the option of choosing another day for the activity or the full return of the contracted activity.

Those requests for changes of date and / or modification are subject to the availability of our suppliers. In these cases the performance of the service cannot be guaranteed.
Occasionally, our suppliers may include changes in the dates of services, prices, modifications, legal coverage, requirements in age changes with effect on price changes, etc. As a result, DOSEVILLE.COM reserves the right to cancel, change and / or replace services, excursions or tickets. In the cases that DOSEVILLE.COM is informed in advance, by our agents, suppliers, of a substantial change to make excursions or other services you can modify or restore the reservation (s) when possible.